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Our trained and professional customer service support at will leave you feeling spoiled. We want to make sure that you are more than satisfied with us. The Frequently Asked Questions (FAQ) is here for your convenience so that you can see if your question, concern, or inquiry has already been answered. However, if you are not able to find the answer to your question, please contact us by phone at +1 855 577 4226 +44 808 196 6545, email at [email protected], or by clicking our Live Support Chat.


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  • I can’t see the videos
  • Why am I billed monthly?
  • I canceled, but It looks like I’m still being charged. Why?
  • Why isn’t my username or password working?
Installing the latest versions of Windows Media Player and Flash will usually allow you to view our videos. You may also experience constant rebuffing and/or a black video screen if your connection is not fast enough. Cable or DSL internet connections are recommended for optimal viewing of high quality video online. If you have updated your media player and connection speeds and are still having difficulties, contact us through [email protected], Live Support Chat , or +1 855 577 4226 +44 808 196 6545
All of our memberships are on a month-to-month basis. The charges are made monthly and will continue to recur unless you cancel via [email protected], Live Support Chat, or by speaking to one our service operators at +1 855 577 4226 +44 808 196 6545.
If you canceled within the trial period, you may still see a pre-authorization charge on your billing statement. That pre-authorization charge will be credited to your account, if your trial period hasn’t lapsed. You can contact your financial institution for more information.
This could happen for a number of reasons. First, check to make sure you have entered your information correctly, keeping in mind that log in forms are case sensitive. You must enter into exactly the same as when you originally signed up. Some members experience difficulties when accessing the sign in page through an external link. If this is the case, try using a new window and attempting to log in again. You can do this most simply by entering the website address directly into your address bar and trying to access the page.

  • We know that your time is valuable, so we will not waste it. We never think in a small way we think in large productive ways. You will always be in charge of how long and how much you need us.
  • We are always here to assist you with your initial set up and than here to answer each and every question to your satisfaction as many times as you need to ask it.